Telecommunications
The telecommunications industry is constantly changing. The markets are highly competitive, margins are under pressure, changing regulatory conditions require prompt reaction and the customers expect great innovative power combined with short product cycles with a constantly high quality.The availability of a flexible IT architecture that is orientated towards the company's business processes is therefore essential for telecommunications companies. For this, we recommend installing a business process management (BPM) system that comprises analysis and optimisation of your business processes and their model-based execution and evaluation to set up a continuous improvement process.
We have knowledge of the industry and experience in the following fields:
- Customer care
- Customer relationship management (CRM)
- Billing, invoicing and accounting
- Order management/activation
- Inventory and fault management
The potentials for optimisation of your corporate workflows can only be tapped if a flexible application landscape is provided, in particular to increase the degree of automation in your processes. We pursue the approach of service-oriented architectures (SOA).
Customer relationship management (CRM)
Our certified consultants will develop CRM concepts jointly with you and map them in the Oracle Siebel standard software. Supplemented by our competences in the field of system integration, we will create solutions that are characterised by high customer benefit, efficiency and sustainability.
Individual customer care and billing applications (CCB)
The applications are designed for processing high transaction volumes both in the front office and the back office. Modern software architectures and market-leader technologies guarantee flexibility, adjustability and expandability and in this way protect your investment.
Accounts receivable management/mass account management SAP FI-CA
A modern, flexible solution which, with its performance capability, provides perfect suitability for mass processing and highly automated processes to guarantee cost-efficient processing of the current account data.
Business process management (BPM)
We will support you in methodically setting up business process modelling and optimisation and in drawing up process documentation. The results are seamlessly incorporated into model-driven implementation.
Service level management (SLM)
Our solutions enable the free definition and automated monitoring of service level agreements with automatic warnings if contractual provisions are jeopardised or breached. Extensive reporting functions make it possible to analyse compliance with the agreement.
Inventory management (IM)
Our solutions provide a precise map of a network with all relevant information and an integrated end-to-end network view at the physical, geographical, logical and service level. The solutions support service configuration, troubleshooting and network planning as well as optimised resource utilisation and capacity management.
Mobile solutions
On the basis of the Java Micro Edition we integrate mobile terminals into server-based business processes in a simple manner. Our approach is individual, efficient and cost-effective and supports a large number of systems including various SAP modules.
Successful projects require a systematic approach.
Our consultants have above-average method expertise in the following fields:
- Project management
- Requirements management
- Business process modelling
- Conception of IT strategies and IT architectures
- Software development methods and procedure models
- Quality management
- Test management
We employ this strong method expertise in our various types of projects:
Consulting projects
Use the know-how of our consultants in your projects to handle tasks such as project management, business process optimisation, system selection, requirements management or architecture consulting.
Introduction of Oracle Siebel
Our certified Siebel consultants will introduce Siebel in your company and integrate it into your application landscape.
System integration/individual software development
The most varied systems are used in telecommunications companies and they need to be integrated to implement lean and dynamic business processes.
We have extensive expertise in the use of systems for enterprise application integration (EAI). At the same time, we can support you in developing your own software systems, from the development of services to complex customer care applications.
