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Outtasking

Outtasking

Process optimisation and cost reduction due to convenient outtasking

In modern enterprises the IT system is the backbone of information management. With our powerful BTC computer centres at Oldenburg and Gütersloh, we enable cost-efficient outsourcing with a professional service that on request can extend to 24/7 on-call duty throughout the whole year. With our first and second level support, we will take care of operations and assume full responsibility for your system, including maintenance, trouble-shooting and further development. For early detection of attacks from outside and of faults we additionally use preventive system monitoring. As a SAP hosting partner, one of our system management focuses is SAP outsourcing.
We will also be glad to take care of your network management (LAN, WAN), desktop management and the operation of your systems in your own computer centre. Numerous manufacturer partnerships and authorisations ensure a high level of qualification of our staff.

Concentrate on your core business - we'll take care of smooth system operation.

Solutions
The outsourcing of individual administrative processes results in optimised organisation in many companies and leads to considerable cost savings.
BTC will take over the complete operation, maintenance and monitoring of your system landscape for you on your premises.
In this way, you continue to have direct access to the systems without the need to provide resources for IT operations.

Our vast experience with products from SAP, Microsoft, Citrix, Oracle and IXOS is the basis for the stable operation of your systems in outtasking.
In addition, we have comprehensive know-how of numerous industry solutions and demanding web applications.

Give yourself more room for your business activities - with outtasking solutions by BTC.
Services

Our committed team will accompany you expertly through all phases of the outtasking process.

 

Introduction phase

  • Formulation of the requirements in the context of due diligence
  • Creation of an individual outtasking performance package
  • Installation of the data connection between your systems and the BTC computer centres
  • Drawing up of a detailed operating manual to document the methods and your system landscape
  • Acceptance inspection and start of regular operations

Operations phase

  • Permanent monitoring of all critical processes
  • Proactive monitoring of the system parameters
  • Operation of the systems in accordance with the ITIL processes
  • Monthly Service Level Report

Contact BTC AG

Eschwerweg 5
26121 Oldenburg
0441 3612-0
Email: office@btc-ag.com

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