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Outsourcing

Outsourcing

You keep the reins in your hand – we optimise your IT

BTC works beside you as your outsourcing partner – starting with the analysis of the current situation, through the technology and process consulting phase up to and including the migration into the right outsourcing model. And all the time you have the reins safely in your hand. At the same time you can also concentrate on your most important business task: providing your customers with top products and services.

Your gain? More time and free capital for your corporate activities; IT know-how that is always up-to-date and designed for your specific requirements, and also the certainty that your compliance requirements will be satisfied.

The benefits that BTC offers you:

  • You receive an outsourcing solution from one source – from the IT through to the professionally structured telecommunication connection via our subsidiaries EWE and BCC.
  • BTC has one face for you: your individual service manager is available for you and your specific outsourcing concept – with full concentration that is independent of hierarchical structures.
  • Our developers will create the ideal IT backbone for your company processes.
  • We reduce yours and our CO2 footprint thanks to our green outsourcing initiative.

It is not always just about the technology, our strategy includes the flexible and transparent contract design that also involves regular reviews of the contractual terms and the underlying conditions. In this way you can be certain that your IT will be able to keep pace with the changing needs of the market, the connection prices, and corporate and legal requirements.

Solutions

BTC provides service-oriented outsourcing, out-tasking and hosting solutions for SAP, B2B, backend, frontend systems and GIS applications that are geared toward international standards, in particular ITIL (IT Infrastructure Library). In the desktop services field, we realise service lifecycle management and helpdesk solutions. The project-oriented consulting looks at the topics of automation, consolidation, quality and service level management and IT platforms, such as operating systems, databases, networks storage, backup and security.

  • Outsourcing
    Anyone who passes on the responsibility for administrative processes to BTC, such as for the payroll accounting, can optimise his organisation and at the same time significantly reduce costs. In the case of out-tasking, we remote manage the computer upon which the process runs. BTC assumes the full operation for you, the updating and the monitoring of your IT landscape in your building. This means you still have direct access to your IT systems and at the same time a huge advantage: you do not need to use any capacities for running the IT.
  • Technology advise
    The choice of technology and configuration plays an important role when designing your IT in your own company. BTC offers you a comprehensive portfolio of solutions in the following fields:
    - Client-server technologies from Microsoft
    - Terminal-server solutions from Microsoft and Citrix
    - Security solutions such as anti-virus, anti-spam, firewalls etc.
    - Groupware systems with the focus on Microsoft Exchange
    - Data backup
    - Virtualisation solutions focusing on VMWare
    - LAN, WAN, Internet access
  • Service Desk
    Depending on the critical nature of your tasks, BTC offers first and second level support or a 24/7 service. We guarantee that specialists will react within 15 minutes depending on the customer requirements. You can also book service packages of differing scopes to meet your specific corporate needs.
  • Desktop services
    Do you want to place the lifecycle management of IT end-devices, applications or authorisations into the hands of a professional outsourcer? Together with the BTC service organisation we take care of all the phases of the desktop lifecycle. We will work together with you to draw up a plan defining what hardware and software products are to be used and at what intervals they should be regularly replaced. BTC procures the devices and software, installs, configures and takes care of the maintenance of the devices and applications in local or remote operation service mode.
  • Migration & operation
    Every change initially causes unrest and uncertainty even if the change is wanted and the results will be effects such as stability, flexibility and cost reduction. Your BTC team ensures that the migration phase during the outsourcing status remains as unobtrusive as possible for you and your employees. In a due diligence process we record your needs, draw up your special outsourcing package, set up a data connection between your sites and BTC on our nationwide (MPLS)-WAN network via EWETEL and BCC, then we migrate and test your application software and document everything in detail.
    Even in the operating phase BTC has everything that you would expect from an available and flexible system landscape: critical processes are permanently monitored and the system parameters are observed in a proactive manner. The system will be run according to ITIL i.e. the service management processes are designed so that they can be reproduced at any time. And what is very important for your company interests: you will be individually looked after by a service manager who is also able to set the priorities differently than the pre-defined ones, if your company processes requires this, giving you optimised computing power.
Services

Our team will accompany you expertly through all phases of the outsourcing process.

 

Migration phase

  • Formulation of the requirements in the context of due diligence
  • Creation of an individual outsourcing performance package
  • Sizing of the system environment based on the requirements
  • Installation of the system environment in the computer centres of BTC
  • Installation of the data connection between your locations and the BTC computer centres
  • Safe migration of your applications
  • Careful testing
  • Drawing up a detailed operating manual to document the methods and your system landscape
  • Acceptance inspection and start of regular operation

Operation phase

  • Permanent monitoring of all critical processes
  • Proactive monitoring of the system parameters
  • Operation of the systems in accordance with the ITIL processes
  • Monthly Service Level Report
  • Individual support by a service manager

Contact BTC AG

Eschwerweg 5
26121 Oldenburg
0441 3612-0
Email: office@btc-ag.com

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