Trust cannot be ordered, it has to develop. It is founded on respect, a partnership approach and the ability to learn. Its tools are pronounced business and technical expertise. Some of its extras include creativeness and the self-responsible actions of the staff. All members of staff, be it clerks or a member of the board, are on first name terms to encourage good collegial relationships at BTC. During the project, we look at the situation through the customer's eyes and combine this with our knowledge and experience. The customer-specific solutions, which a company needs and which generate a clear quantifiable benefit, are developed using proven products. In this way we develop very longstanding relationships to our customers.