The telecommunications industry is constantly changing. The markets are highly competitive, margins are under pressure, changing regulatory conditions require prompt reaction and the customers expect great innovative power combined with short product cycles with a constantly high quality.
The availability of a flexible IT architecture that is orientated towards the company's business processes is therefore essential for telecommunications companies. For this, we recommend installing a business process management (BPM) system that comprises analysis and optimisation of your business processes and their model-based execution and evaluation to set up a continuous improvement process.
We have knowledge of the industry and experience in the following fields:
- Customer care
- Customer relationship management (CRM)
- Billing, invoicing and accounting
- Order management/activation
- Inventory and fault management
The potentials for optimisation of your corporate workflows can only be tapped if a flexible application landscape is provided, in particular to increase the degree of automation in your processes. We pursue the approach of service-oriented architectures (SOA).
Successful projects require a systematic approach.
Our consultants have above-average method expertise in the following fields:
- Project management
- Requirements management
- Business process modelling
- Conception of IT strategies and IT architectures
- Software development methods and procedure models
- Quality management
- Test management
We have extensive expertise in the use of systems for enterprise application integration (EAI). At the same time, we can support you in developing your own software systems, from the development of services to complex customer care applications.