facebook linkedin envelope-full twitter xing logo-btc logo Industrie & Dienstleister external close up icon-mail icon-phone Öffentlicher Sektor icon-download icon-ebook icon-arrow-left-big icon-arrow-right-big icon-home icon-arrow-right-small icon-circle icon-cross icon-plus icon-login magnifier icon-circle-minus icon-news icon-circle-plus icon-line-short icon-line-long icon-webinar icon-file icon-workshop icon-gallery icon-external-link diagram diagram-circled document document-circled cart cart-circled euro euro-circled flipchart flipchart-circled forklift forklift-circled bulb bulb-circled bulb-process bulb-process-circled group group-circled check check-circled handshake handshake-circled industry industry-circled ipad ipad-circled laptop laptop-circled truck truck-circled computer computer-circled speedo speedo-circled calculator calculator-circled engineer engineer-circled envelope envelope-circled tools tools-circled gear gear-circled gear-check-circled gear-check time time-circled icon-play icon-external-link icon-file-xls icon-file-pdf
Desktop services

Desktop services

Hardware and software is always up to date with BTC Desktop services

In modern enterprises the IT system is the backbone of information management. With our powerful BTC computer centres at Oldenburg and Gütersloh, we enable cost-efficient outsourcing with a professional service that on request can extend to 24/7 on-call duty throughout the whole year. With our first and second level support, we will take care of operations and assume full responsibility for your system, including maintenance, trouble-shooting and further development. For early detection of attacks from outside and of faults we additionally use preventive system monitoring. As a SAP hosting partner, one of our system management focuses is SAP outsourcing.
We will also be glad to take care of your network management (LAN, WAN), desktop management and the operation of your systems in your own computer centre. Numerous manufacturer partnerships and authorisations ensure a high level of qualification of our staff.

Concentrate on your core business - we'll take care of smooth system operation.

Solutions

In the field of desktop services we will support you in all phases of the EDP terminal life cycle alongside the BTC service organisation. This means that we will determine your needs together with you with regard to the use and regular renewal of hardware and software products. After that, we will take care of the procurement, provision, configuration and maintenance of your equipment and applications in the context of our local or remote operation service.

Use our services in the field of desktop services and keep your IT infrastructure up to date.
Services
Life cycle management:
  • New installation, conversion or removal of EDP terminals in accordance with the agreed service catalogue
  • Provision of software products and authorisations
  • Support with regard to the hardware during the operating phase
  • Remote or on-site elimination of faults
  • Handling of repairs with the supplier and taking over warranty claim procedures
  • Proper disposal of old hardware via the manufacturer or a certified recycling company
  • Procurement of the EDP hardware in accordance with the defined product catalogue
  • Testing, validation and provision of new hardware
  • Testing, screening und provision of new software products
  • Patch management
  • Central software distribution

Contact BTC AG

Eschwerweg 5
26121 Oldenburg
0441 3612-0
Email: office@btc-ag.com

Our website uses cookies to improve your user experience and to offer you content better tailored to your interests. By continuing to use this website, you declare your consent to this. For more information, please see our Privacy policy